Product Manager – Internal Services


Our mission is to empower people who can’t help but create! Combining cutting-edge expertise in digital marketing, technology, content and ecommerce, Craftsy is a proud new member of the NBCUniversal family. Armed with new partners and infinite possibilities, we’re eager to continue building a customer-first lifestyle learning brand for passionate makers. Our team here navigates challenges by trusting in each other and using data as our compass. We’ve only scratched the surface and we’re ready for more!
We’re looking for a highly analytical, self-directed, and results-driven Product Manager to join our team. The Product Manager – Internal Services will lead strategy and execution for key internal tools (User Admin, Pricing Admin, Netsuite, etc.). You’ll partner with engineers and stakeholders across the business to build and enhance internal services that will drive business success.
From the start, you can expect to: 
  • Lead strategy and execution of internal product initiatives
  • Collaborate with engineering and other teams to build solutions that will drive business success
  • Manage the full development process, beginning with identifying customer and business needs and ending with implementing solutions
  • Analyze and interpret system needs from a diverse set of services and platforms
  • Develop expertise in Craftsy’s internal systems and apply insight from functional business teams (e.g. Accounting, Production, Customer Support) to drive continuous improvement
Your background will likely include examples of the following:
  • 3+ years of hands-on product management or equivalent experience (strategy, development, design)
  • Collaboration with a wide array of team members including technical ones
  • Software engineering experience or experience integrating with external enterprise systems (ERP, WMS)
  • Confident using data to drive decisions and outcomes
  • Experience with A/B or multivariate testing, funnel analysis or other quantitative experience optimization
  • History of accomplishing a lot, quickly, with limited resources
  • Knowledge of SQL is a bonus
  • Familiarity with Netsuite, WorkFront or Logfire is a bonus
What should I submit with my resume?
A 1-page cover letter with your response to all of the questions listed below.
  • What has motivated you to pursue a position with Craftsy?
  • We’re looking for leaders to join our team. Describe a professional experience that required you to demonstrate your leadership abilities. What did you learn and how will it make you a better leader?
  • Craftsy is a growing business with a complex set of services and platforms, describe how you will be able to combine your technical knowledge with your business understanding to push Craftsy forward.